We collect a range of information, depending on the context of the contact with a user of our products or services.
When we meet individuals at trade shows or other events we collect their name, company and contact details to ensure we can contact them after the event and discuss their needs in more detail. We also identify which products and services they may be interested in at the event to ensure that we can follow up with the most relevant information.
From users of our products and services who have an account set up with us we collect information essential to ensure the smooth operation of our business relationship. This includes full company information, bank details, company contact details and the names and individual contact details for any individual(s) responsible for the account.
Our website (www.innovaart.com) uses automated analytics software to collect information about the way it is used. The data collected for this purpose cannot identify specific individuals, only general details based on browser settings and user interactions. We collect this information to track how our website is used and to identify areas that can be optimised for a better user experience.
We also collect information through contact forms on our website. This requires personally identifiable information to ensure that we can contact users with responses to their enquiry. Types of personal information we collect through our contact form include: name, company name, email address, postal address, phone number, specific product ranges of interest and requests to receive our newsletter.
We need this information so that we can contact the user and supply a response best tailored to their enquiry. Within our main contact form, users are only obligated to provide their name, a message to us and their email address to ensure that we have least one method of response. All other information is optional. We will only contact users for marketing purposes if they have specifically opted into receiving our newsletter. If they have not opted in to our newsletter then we will only contact them in relation to their specific enquiry or to provide information directly relevant to our business relationship.
If a user chooses to leave a comment or review on our website we will collect their name and email address as part of this process. This enables us to check that comments and reviews are from genuine individuals.
Use and Retention of Information Collected
In each case, the length of time that we keep the data may vary. We will only keep any data the necessary time required to provide the service requested by the user. The user can contact us at any time to request the removal of their personal information.
Personal information disclosed to us may be used for:
- Business administration
- Website security and fraud prevention
- Sending samples, products or quotes
If we genuinely feel that this will give the user the best possible service there may be occasions where we need to share your details with a third party. If we feel the need to pass a users details onto a third party, we will immediately inform them of this and the reason for it. We may also disclose users personal information to third parties if we are required by law to do so.
Storage and Security of Information Collected
Information collected may be securely processed in and transferred between any of the countries in which the company operates. We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of users personal information.
This website contains links to third party websites we feel may be of interest to users. We have no control, or responsibility for, the privacy policies or practices of third parties.
This data is collected by Innova Art Ltd. Unit C, Cartel Business Park, Edinburgh Way, Harlow, Essex, CM20 2TT, United Kingdom. Company registration number: 4772996. You can contact us by email through the contact form on our website, or by phone: +44 (0) 1992 571775 Monday to Friday (excluding public holidays), between the hours of 9am and 5pm (GMT).